Delivering the best Customer Experience

Providing your customers with the highest level of quality of experience is now more important than ever as in today's competitive market, customers have more options than ever. Consumers can choose to receive their services through multiple channels such as in store or branch, over the phone, online and even through their mobile.

But do you understand your customers' needs?

Delivering the best customer experience is 2012's leading interactive 4-day platform where you will learn how to understand your customers' needs and exceed their expectations through not only good products but also emotional engagement. Listening to and involving your customers encourages ongoing loyalty to your brand and your service. Hear from international experts about real case-studies, innovative solutions and cutting-edge technologies which you can take back and implement in your organisation. Learn how to utilise tools such as social media to effectively communicate with your customers and gain your competitive edge by considering your customers voice!

Confirmed speakers include:

Dr. Barry Green, VP CRM & Loyalty, Etihad
Greg Hucker, COO & CTO, Cobone.com
Laurent Cathala, VP Emerging Markets, Tiffany Co.
Ian Stewart, Head of Care MEA, Nokia
Marc Karschies, Head of Customer Experience, Emirates NBD
Hussein Wehbe, GM UAE, Aramex|
Hani Masigi, Group CRM Manager, AW Rostamani
Andre Popov, Partner, Peppers & Rogers Group
& many more.....

Please visit the website www.dcesummit.com for more information, Register today and save US$200!